These answers come from the year-long archive of my previous chatbot that lived on my previous site iamnicola.ai. I’ve curated the most useful sessions—real questions from operators exploring AI workflows, experimentation, and conversion work—and lightly edited them so you get the original signal without the noise.

processes

What is change management and why is it important for digital transformation?

Change management is the process of helping people adapt to organizational changes. It's important for digital transformation because technical changes often fail due to people resistance, not technical issues. Effective change management involves clear communication about why change is needed, involving stakeholders early, providing training and support, addressing concerns, celebrating wins, and being patient. People need time to adapt. Many consultants help with change management as part of digital transformation. Good change management increases adoption rates and project success. Digital transformation requires both technical implementation and organizational change. Both are essential for success.

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