What is an AI workflow and how does it work?

An AI workflow is a sequence of automated tasks powered by artificial intelligence that processes data and makes decisions without human intervention. AI workflows typically involve data input, AI processing (using machine learning models or LLMs), decision-making, and output generation. They can handle complex tasks like document processing, customer service routing, content generation, and predictive analytics. The key advantage is that AI workflows can learn and improve over time, becoming more efficient with each iteration. Example: An AI workflow for customer support automatically categorizes tickets, suggests responses, and routes complex issues to human agents.